Terms & Conditions

In these Terms and Conditions ("Terms"), unless the context requires otherwise:

• "Agreement" means the enterprise contract executed between the Client and Boring Workflows, which incorporates these Terms.
• "Authorized Users" means individuals authorized by the Client to access and use the Services under the Client's account.
• "Boring OS" means Boring Workflows' proprietary AI-powered semantic operating system platform that orchestrates AI agents across enterprise systems.
• "Client" or "you" means the enterprise organization that enters into an Agreement with Boring Workflows.
• "Client Data" means all data, content, and information provided by or on behalf of the Client through the Services, including data from integrated systems.
• "Confidential Information" means any non-public information disclosed by either party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.
• "Documentation" means the user guides, API documentation, technical specifications, and other materials made available by Boring Workflows relating to the Services.
• "Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, database rights, and all other intellectual property rights.
• "Services" means the Boring OS platform, AI agents, APIs, integrations, Voice AI interfaces, and all related products and services provided by Boring Workflows.
• "Sub-Processors" means third-party service providers used by Boring Workflows to deliver the Services, including cloud infrastructure providers, AI model providers, and communications providers.

These Terms govern your access to and use of the Services. By executing an Agreement, accessing the Services, or authorizing users to access the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not accept these Terms and may not use the Services.

These Terms, together with the Agreement, the Privacy Policy (available at https://boringworkflows.ai/privacy), and any applicable Data Processing Agreement, constitute the entire agreement between the parties regarding the Services.

Boring Workflows provides an AI-powered semantic operating system (Boring OS) that orchestrates AI agents across enterprise BSS, OSS, CRM, billing, and network systems to automate complex workflows within the telecommunications industry and related sectors.

The Services include access to:

• The Boring OS web dashboard for configuration, monitoring, and management
• APIs for programmatic integration with Client systems and third-party applications
• AI agent orchestration capabilities across integrated enterprise systems
• Messaging integrations including Slack and WhatsApp for conversational AI workflows
• Voice AI interfaces for customer service and operational automation
• Procurement, customer care, and product development AI solutions
• Swarm agent capabilities for distributed, role-based workflow execution

The specific features, capabilities, service levels, and usage limits available to the Client are defined in the applicable Agreement and any associated order forms or statements of work.

Clients are responsible for maintaining the confidentiality of all account credentials and for all activities that occur under their account.

Clients must promptly notify Boring Workflows of any unauthorized access to or use of their account.

Clients are responsible for ensuring that all Authorized Users comply with these Terms and the acceptable use requirements set forth herein.

Boring Workflows reserves the right to suspend access to the Services if it reasonably believes that the Client's account has been compromised or is being used in violation of these Terms.

The Client shall:

• Provide accurate and complete information required for the setup and operation of the Services
• Ensure that all necessary consents, licenses, and authorizations have been obtained for the processing of data through the Services, including consent for voice recording where applicable
• Comply with all applicable laws and regulations in connection with the use of the Services
• Maintain the security and integrity of systems that integrate with the Services
• Promptly notify Boring Workflows of any security incidents or data breaches affecting integrated systems
• Ensure that Client-provided AI models comply with applicable laws and do not introduce harmful or discriminatory outputs

The Client shall not, and shall ensure that Authorized Users do not:

• Use the Services for any unlawful purpose or in violation of any applicable laws or regulations
• Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of the Services or Boring OS
• Attempt to circumvent any access controls, security measures, or usage limitations
• Use the Services to transmit malware, viruses, or other harmful code
• Use the Services to infringe upon the intellectual property rights of any third party
• Share account credentials with unauthorized individuals or entities
• Use the Services to process data in a manner that violates applicable data protection laws
• Resell, sublicense, or redistribute access to the Services without Boring Workflows' prior written consent

The Services utilize artificial intelligence, including third-party AI models and, where applicable, Client-provided AI models. The Client acknowledges that:

• AI outputs are generated probabilistically and may not always be accurate, complete, or suitable for the intended purpose. The Client is responsible for reviewing and validating AI-generated outputs before relying on them for decision-making.
• Boring Workflows uses commercially reasonable efforts to ensure AI outputs are reliable, but does not guarantee the accuracy, completeness, or fitness for purpose of any AI-generated content.
• Client Data processed through third-party AI models (such as Anthropic and OpenAI) is subject to our data processing agreements with those providers and is not used to train general-purpose AI models.
• Where the Client deploys its own AI models within the Boring OS environment, the Client is solely responsible for the outputs, accuracy, and compliance of those models.

Boring Workflows reserves the right to update, modify, or replace the underlying AI models used in the Services to improve performance, provided that such changes do not materially diminish the functionality or security of the Services.

The Client agrees to implement appropriate human oversight and review processes for any automated decisions that may have significant legal or operational consequences.

Boring Workflows retains all Intellectual Property Rights in and to the Services, Boring OS, Documentation, and all related technology, including any improvements, modifications, or derivative works created by Boring Workflows.

The Client retains all Intellectual Property Rights in and to Client Data. The Client grants Boring Workflows a limited, non-exclusive, royalty-free license to use, process, and store Client Data solely for the purpose of providing and improving the Services.

Boring Workflows may use aggregated, anonymized, and de-identified data derived from the Client's use of the Services for product development, analytics, and benchmarking, provided that such data cannot reasonably be used to identify the Client or any individual.

Neither party acquires any Intellectual Property Rights of the other party except as expressly set forth in these Terms or the Agreement.

Each party (the "Receiving Party") agrees to keep confidential all Confidential Information received from the other party (the "Disclosing Party") and to use such Confidential Information only for the purposes of performing its obligations or exercising its rights under these Terms and the Agreement.

The Receiving Party shall protect Confidential Information with at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care.

Confidential Information does not include information that: (a) is or becomes publicly available without breach of these Terms; (b) was known to the Receiving Party prior to disclosure; (c) is independently developed by the Receiving Party without reference to the Confidential Information; or (d) is disclosed to the Receiving Party by a third party without obligation of confidentiality.

The Receiving Party may disclose Confidential Information if required by law, regulation, or court order, provided that the Receiving Party gives the Disclosing Party prompt notice (to the extent permitted by law) and cooperates in any effort to obtain protective treatment for the information.

Confidentiality obligations survive termination of the Agreement for a period of three (3) years.

Each party shall comply with all applicable data protection and privacy laws in connection with the Services. The processing of Personal Data is further governed by the Privacy Policy and the Data Processing Agreement between the parties.

Where Boring Workflows processes Personal Data on behalf of the Client, Boring Workflows shall act as a data processor and process Personal Data only in accordance with the Client's documented instructions.

Boring Workflows shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption, access controls, and regular security assessments.

Boring Workflows shall promptly notify the Client of any data breach affecting Client Data, and shall cooperate with the Client in investigating and mitigating the breach.

The Client acknowledges that the use of Sub-Processors (including cloud infrastructure providers, AI model providers, and communication service providers) is necessary for the delivery of the Services. A list of current Sub-Processors is available upon request, and Boring Workflows shall notify the Client of any changes to its Sub-Processors.

Service levels, uptime commitments, and support arrangements are defined in the applicable Agreement or service level agreement ("SLA") between the parties.

Boring Workflows shall use commercially reasonable efforts to maintain the availability, performance, and reliability of the Services in accordance with any agreed SLA.

Boring Workflows may perform scheduled maintenance with reasonable advance notice to the Client. Emergency maintenance may be performed without advance notice where necessary to protect the security, integrity, or availability of the Services.

Fees for the Services are specified in the applicable Agreement and associated order forms. All fees are denominated in the currency stated in the Agreement.

Unless otherwise specified in the Agreement, invoices are payable within thirty (30) days of the date of invoice.

If the Client fails to make any payment when due, Boring Workflows may: (a) charge interest on overdue amounts at the rate of 1.5% per month (or the maximum rate permitted by law, whichever is lower); and (b) suspend access to the Services upon thirty (30) days' written notice if the payment remains outstanding.

All fees are exclusive of applicable taxes, which are the responsibility of the Client unless the Client provides a valid tax exemption certificate.

Boring Workflows warrants that: (a) the Services will perform substantially in accordance with the Documentation during the term of the Agreement; (b) it will provide the Services using reasonable skill and care; and (c) the Services will not infringe the Intellectual Property Rights of any third party.

The Client warrants that: (a) it has the legal authority to enter into the Agreement and these Terms; (b) it has obtained all necessary consents and authorizations for the processing of data through the Services; and (c) its use of the Services complies with all applicable laws.

EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, BORING WORKFLOWS DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

Boring Workflows does not warrant that the Services will be uninterrupted, error-free, or completely secure, or that all defects will be corrected. The Client acknowledges that AI-generated outputs are probabilistic in nature and may contain errors.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE AGREEMENT, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF BORING WORKFLOWS FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CLIENT TO BORING WORKFLOWS DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The limitations in this Section shall not apply to: (a) breaches of confidentiality obligations; (b) either party's indemnification obligations; (c) gross negligence or willful misconduct; or (d) liability that cannot be limited by applicable law.

Boring Workflows shall defend, indemnify, and hold harmless the Client from and against any third-party claims alleging that the Services infringe any third-party Intellectual Property Rights, provided that the Client: (a) promptly notifies Boring Workflows of the claim; (b) gives Boring Workflows sole control of the defense and settlement; and (c) provides reasonable cooperation.

The Client shall defend, indemnify, and hold harmless Boring Workflows from and against any third-party claims arising from: (a) the Client's use of the Services in violation of these Terms; (b) the Client's breach of applicable laws; (c) Client Data or Client-provided AI models that infringe third-party rights; or (d) any failure by the Client to obtain required consents for data processing.

These Terms are effective from the date the Client first accesses the Services and continue until the Agreement is terminated.

Either party may terminate the Agreement for cause: (a) upon thirty (30) days' written notice if the other party materially breaches these Terms or the Agreement and fails to cure such breach within the notice period; or (b) immediately if the other party becomes insolvent, files for bankruptcy, or ceases operations.

Upon termination: (a) the Client's access to the Services will cease; (b) Boring Workflows will delete or return Client Data within ninety (90) days, subject to any legal retention requirements; (c) each party will return or destroy the other party's Confidential Information; and (d) any fees owed will become immediately due and payable.

Sections that by their nature should survive termination will survive, including Intellectual Property Rights, Confidentiality, Limitation of Liability, Indemnification, and Governing Law.

Boring Workflows may update these Terms from time to time. Material changes will be communicated to the Client at least thirty (30) days before they take effect.

If the Client does not agree to the modified Terms, it may terminate the Agreement in accordance with Section 15. Continued use of the Services after the effective date of the modified Terms constitutes acceptance.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of laws principles.

Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the SIAC for the time being in force. The seat of arbitration shall be Singapore. The language of the arbitration shall be English.

Nothing in this Section prevents either party from seeking interim or injunctive relief from a court of competent jurisdiction to prevent irreparable harm.

For questions or concerns regarding these Terms, please contact: